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11:57:15 sotiris.j.bassakaropoulos says,
Initial Question/Comment: Online Number
11:57:15 System says,
Thank you for contacting Skype Customer Support!
11:57:20 System says,
Charmine S. has joined this session!
11:57:20 System says,
Connected with Charmine S.
11:57:30 Charmine S. says,
Hello! Welcome to Skype Live Support! My name is Charmine. How may I help you?
11:57:50 sotiris.j.bassakaropoulos says,
Hi my skype in number is not working..
11:58:20 Charmine S. says,
I understand. Please confirm your username.
11:58:33 sotirisjbassakaropoulos says,
sotirisjbassakaropoulos
11:59:25 Charmine S. says,
Upon checking, you still have not ticked the calls to anyone
11:59:57 sotiris.j.bassakaropoulos says,
I did I changed it 5 mins ago ..
12:00:46 sotiris.j.bassakaropoulos says,
It says allow anyone to call me..
12:01:01 sotiris.j.bassakaropoulos says,
When I go to privacy call settings.
12:01:40 Charmine S. says,
Did you click save
12:02:55 sotiris.j.bassakaropoulos says,
Just now still getting an engaged tone when I call.
12:03:35 Charmine S. says,
click save then log out and sign back in of skype
12:03:49 sotiris.j.bassakaropoulos says,
Ok will try that now
12:04:51 sotiris.j.bassakaropoulos says,
Ok I have done still not working..
12:05:15 sotiris.j.bassakaropoulos says,
Still get an engaged tone .
12:08:43 sotiris.j.bassakaropoulos says,
If you call the number does it work for you?
12:09:10 Charmine S. says,
Let me do a test call. Please do not answer.
12:09:15 sotiris.j.bassakaropoulos says,
ok
12:12:40 sotiris.j.bassakaropoulos says,
Not getting anything here..
12:13:05 Charmine S. says,
Thank you for your patience.
12:13:12 sotiris.j.bassakaropoulos says,
Ok
12:13:15 Charmine S. says,
It still on Privacy settings.
12:13:34 sotiris.j.bassakaropoulos says,
But I changed it.. 🙁
12:14:00 Charmine S. says,
Kindly upgrade to 5.7 http://www.skype.com/go/getskype-beta
12:14:20 Charmine S. says,
Kindly upgrade to 5.7 http://www.skype.com/go/getskype-beta
12:19:41 Charmine S. says,
It’s been awhile since I’ve heard from you, just checking to see if we’re still connected?
12:20:35 sotiris.j.bassakaropoulos says,
I did
12:20:46 sotiris.j.bassakaropoulos says,
upload it
12:20:54 sotiris.j.bassakaropoulos says,
Still isn’t working..
12:21:13 sotiris.j.bassakaropoulos says,
My privacy setting are showing allow anyone..
12:21:18 sotiris.j.bassakaropoulos says,
When I log in.
12:22:06 Charmine S. says,
Please try to completely uninstall and then reinstall Skype. If you are unsure how to do this, please see: https://support.skype.com/faq/FA10634
12:22:23 sotiris.j.bassakaropoulos says,
I have already done this before..
12:22:31 sotiris.j.bassakaropoulos says,
It didn’t work.
12:23:01 Charmine S. says,
Please do it again then Kindly upgrade to 5.7 http://www.skype.com/go/getskype-bet
12:24:01 sotiris.j.bassakaropoulos says,
What’s the point I have upgraded 2 times already I was told to upgrade last time as well .. It makes no difference..
12:24:26 Charmine S. says,
May I know your Skype version.
12:24:41 sotiris.j.bassakaropoulos says,
5.7
12:26:25 Charmine S. says,
To resolve this issue, refresh the call routing information on your PC or laptop by locating and deleting the shared.xml file used by Skype to. For full instructions on how to do this, please visit the Skype support site at the following address: https://support.skype.com/faq/FA10981
12:27:42 sotiris.j.bassakaropoulos says,
What if I install it on a different computer..
12:28:01 Charmine S. says,
Yes, please do try.
12:28:31 sotiris.j.bassakaropoulos says,
I am installing it now
12:32:11 sotiris.j.bassakaropoulos says,
ok just installed signing in
12:33:00 sotiris.j.bassakaropoulos says,
Still getting the same engaged tone..
12:33:36 sotiris.j.bassakaropoulos says,
I am pretty sure this has nothing to do with the skype version or my computer..
12:33:46 sotiris.j.bassakaropoulos says,
It is at your end..
12:34:01 Charmine S. says,
Can you refresh the call routing information on your PC or laptop by locating and deleting the shared.xml file used by Skype to. For full instructions on how to do this, please visit the Skype support site at the following address: https://support.skype.com/faq/FA10981
12:34:37 sotiris.j.bassakaropoulos says,
I changed to another laptop and installed skype..
12:35:53 sotiris.j.bassakaropoulos says,
That is just to confuse me and make me give up on the issue.. I paid for a skype in number and expect to not receive an engaged tone when I call my number..
12:35:56 Charmine S. says,
Are you signed in to one device alone?
12:36:38 sotiris.j.bassakaropoulos says,
Yes see if you can call me now..
12:37:11 Charmine S. says,
Are you calling from a landline phone?
12:37:15 sotiris.j.bassakaropoulos says,
yes
12:38:36 Charmine S. says,
Are you signed in to Skype account?
12:38:42 sotiris.j.bassakaropoulos says,
yes I am
12:39:21 Charmine S. says,
What options do you see on your screen?
12:40:14 sotiris.j.bassakaropoulos says,
skype contacts conversation call view tools help
12:40:56 Charmine S. says,
Please make sure you are in Online Status.
12:41:20 sotiris.j.bassakaropoulos says,
yes i am it’s green
12:41:51 Charmine S. says,
Can you do the steps above.
12:42:24 sotiris.j.bassakaropoulos says,
Which steps?
12:42:46 Charmine S. says,
https://support.skype.com/faq/FA10981
12:43:39 sotiris.j.bassakaropoulos says,
I will try it now ..
12:43:56 sotiris.j.bassakaropoulos says,
Even if I think it’s pointless..
12:47:23 sotiris.j.bassakaropoulos says,
could you give me the link on the computer where those files would be located.
12:47:38 sotiris.j.bassakaropoulos says,
As I have no idea where to find them.
12:49:01 sotiris.j.bassakaropoulos says,
All I wanted was a skype in number not a degree in computer technology.. 🙂
12:49:26 Charmine S. says,
Yes, but we to trouble shoot: https://support.skype.com/faq/FA10981
12:50:16 sotiris.j.bassakaropoulos says,
I have windows 7 not xp
12:51:36 Charmine S. says,
2.Click Start, type “run” and press Enter 3.Type “%appdata%skype” and click OK. 4.Locate and delete the file shared.xml.
12:54:03 sotiris.j.bassakaropoulos says,
Here are my files I can’t see it
12:54:21 sotiris.j.bassakaropoulos says,
It wont paste them 🙁
12:54:56 sotiris.j.bassakaropoulos says,
shared_dynco
12:55:03 sotiris.j.bassakaropoulos says,
shared_html
12:55:22 sotiris.j.bassakaropoulos says,
Shared_httpfe
12:55:49 sotiris.j.bassakaropoulos says,
two skype usernames.
12:56:06 sotiris.j.bassakaropoulos says,
shared.Ick
12:56:24 sotiris.j.bassakaropoulos says,
one file says shared.
12:57:07 sotiris.j.bassakaropoulos says,
Ok I deleted the file that says shared..
12:57:18 sotiris.j.bassakaropoulos says,
What now..
12:57:36 Charmine S. says,
Sign out then sign back in
12:57:40 sotiris.j.bassakaropoulos says,
Ok
12:59:16 sotiris.j.bassakaropoulos says,
Still get engaged tone.
12:59:52 sotiris.j.bassakaropoulos says,
What’s new?
13:00:29 sotiris.j.bassakaropoulos says,
What happens when you try to call?
13:01:01 Charmine S. says,
It’s also a busy tone.
13:01:12 sotiris.j.bassakaropoulos says,
Ok
13:01:37 sotiris.j.bassakaropoulos says,
So how can it be resolved all I want is my number to work..
13:01:41 Charmine S. says,
Can you check your privacy settings again as we get the same error.
13:02:40 sotiris.j.bassakaropoulos says,
Still the same allow people to call me..
13:04:11 Charmine S. says,
Let me escalate your concern.
13:04:26 Charmine S. says,
Kindly expect an email sotiris@wealthclub.ws
13:04:41 sotiris.j.bassakaropoulos says,
ok
13:04:48 sotiris.j.bassakaropoulos says,
I will check now
13:06:00 sotiris.j.bassakaropoulos says,
nothing yet
13:06:06 Charmine S. says,
Please check later.
13:06:35 sotiris.j.bassakaropoulos says,
When is later?
13:07:36 Charmine S. says,
After our chat.

This was my second call to Skype and the second time I paid for a Skype incoming telephone Number for three months that didn’t work..

 

(Moral of the story don’t waste your time calling Skype support as they are useless..  lol)

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